Business

Customer Care

Customer Care

Care Solution for Creating Customer Value
We provide a systematic customer management system to ensure long-term relationship maintenance and successful brand experiences.

Customer Care

  • Local Compliance

    We verify the safety and suitability of product materials, including electrical safety certification, radio frequency testing, and food safety.

  • Quality Supervising before Shipment

    Before shipping the products, we conduct rigorous performance testing and visual inspections to ensure their quality and appearance.

  • Maintenance Operation for B2B

    We provide a comprehensive management and maintenance program to ensure optimal conditions for coffee machines and filters in your workplace. Our program includes close monitoring and regular maintenance to keep your equipment in top condition.

  • After-sales Quality Control

    We document CS issues for accurate root cause analysis and prevention of recurrence.

  • Concierge & Customer Service

    We provide customers with product concierge and full-care services based on a systematic process.

Customer Care Detail

  • Local Compliance

    • KFDA Food Safety Inspection

      According to relevant regulations of the Korea Food and Drug Administration, HLI confirms the safety and suitability of all parts of the products it handles.

    • KC Safety Certification and Electromagnetic Wave Testing

      For consumer safety, HLI has obtained KC safety certification from a government-designated safety certification organization through product inspections and factory audits for the products it handles.

  • Quality Supervising before Shipment

    We provide the best products to customers through rigorous quality inspections before shipment.

  • Maintenance Operation for B2B

    We provide regular on-site maintenance services to ensure that our customers’ products are in the best condition and operate smoothly.

  • After-sales Quality Control

    We document customer-reported product issues to accurately analyze the root cause and collaborate closely with manufacturers to prevent recurrence and improve product quality.

  • Concierge & Customer Service

    • Expert Concierge Service

      To provide a more special customer experience, we offer a professional barista concierge service, the first of its kind in Korea. As our differentiated service, a barista visits the customer directly upon purchase, installs the product, educates the customer on usage, recipes, and useful tips, and plays a supportive role in maximizing customer satisfaction by helping them utilize the product in a variety of ways.

    • Proactive Response to Customer Inquiries

      We operate a specialized CS call center for quick customer response and AS registration, and systematically manage the call systems nationwide to facilitate customer convenience. We provide more differentiated services such as a dedicated hotline and full-care service to premium customers.